Customer requesting info on product material

Customers with certain preferences, sensitivities, and allergies may want to know what materials we use on our products. This is actually included in our FAQs but some customers prefer to email rather than browse our website.

If no specific item was mentioned, ask the customer which item/s they are interested in so we can provide the answer.Consult with Alex via Slack on the item's material. Reply with Customer Service: Product Information - Jewellery:: Jewellery Materials - Copper or Customer Service: Product Information - Jewellery:: Jewellery Materials - Stainless Steel macro in Zendesk as appropriate.

 

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