Customer complaint on bangle sizing

The bangle sizing is actually included in our FAQs and specific product pages. Hence all complaints regarding sizing will be classified as Change of Mind. If the order is eligible for return (within 14 days of delivery), inform customer of their options via the email below:

Hi dear,

Thank you for your recent purchase with us! That’s unfortunate to hear that your bangle did not fit as expected.

Currently, we only have one size available for all of our bangles. Our smallest bangle would be the Metallic Knot Bangle with a 16cm circumference. The Crystal T Bangle and Pearl Embrace Bangle run larger with diameter and circumference of 6.2 cm and 19.5 cm respectively. As for the rest of the bangles, they measure similarly at approximately:

Long diameter: 6.2cm

Short diameter: 5cm

Circumference 17.5cm (inner)

Should you decide to proceed with an exchange for store credit, please let us know so we can assist you with the steps! Let me know if there's anything else I can help you with!

Kindest Regards,

{{current_user.first_name}}

ThePeachBox & Marc Bale Team

 Otherwise, reply to customer using this email and submit ticket as 'Solved'.

Hi dear,

Thank you for your recent purchase with us!

It's unfortunate to hear that your bangle did not fit as expected. Do note that bangle measurements are provided in our website.

Let me know if I can assist you with anything else!

Kindest Regards,

{{current_user.first_name}}

ThePeachBox & Marc Bale Team

 

 

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