CUSTOMER FAQs

ORDERING AND CHECKOUT PROCESS

• Where can I enter my coupon code?
• Can I use my 10% off sign-up coupon in conjunction with other coupon offers?
• Was my order successful?
• Can I cancel or change an order?

DELIVERY AND SHIPPING

• ★ How long will delivery take?
• Which countries does ThePeachBox ship to worldwide?
• Where are your items shipped from?
• Will I have to pay customs duties and taxes if I am not from Australia?
• How do I track my order?
• My order tracking says "Delivered" but I have not received my parcel

See all 7 articles

PRODUCT RETURNS & EXCHANGES

• ★ Can I return an item for a refund?
• Can I exchange an item for something else?
• What do I do if the item I have received is faulty?

Product Information - JEWELLERY

• I have received a faulty jewellery piece
• What is the size of your bangles?
• How do I know what ring size to select?
• What material are your jewellery pieces made of?
• Will your products tarnish / fade?
• How do I open the Twisted Nail Bangle?

See all 7 articles

PRODUCTION INFORMATION - WATCHES

• ★ How do I adjust the mesh strap sizing on the Marc Bale Crystal Mesh watch?
• Marc Bale watch warranty
• I have received a faulty watch
• Marc Bale watch strap measurements
• Changing over Marc Bale leather / mesh watch strap